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Frequently Asked Questions

Q) How does our organization determine what products and providers best represent our benefit’s strategy?
An ABC consultant meets with you and your associates to design a customized program based on your feedback and our knowledge of the marketplace. Our objective is to closely emulate your company’s mission, culture and values.

Q) Once we formulate a strategy what are the next steps ?
ABC will develop a customized Request For Proposal and subject to your approval send it to the best in class providers representing the products selected.

Q) How long does it take to introduce a program once we have decided on the products and providers?
We will meet with you to develop a timetable that will take into consideration your needs and the work required to accomplish a smooth and cohesive introduction of your program. The majority of time is spent on establishing a payroll interface, web based solutions, developing communications and a marketing strategy and implementing the quality controls needed to ensure a highly successful program.

Q) What responsibilities will my organization have after the program is installed?
Based on our proactive role as your employee and employer advocate, we are confident that your role is limited to approving periodic communications materials and supporting the payroll deduction process. Our objective is to insulate your organization from the day to day administration by serving as an extension of your HR/Benefit operation. We will gladly share with you corporate references that validate our successes in this area.

Q) What happens if we receive a complaint from one of our employees?
We ask that you refer this over to our account manager who will work with the insurer and employee to ensure that the matter is resolved quickly and expeditiously. Our experience has shown that our programs have low complaint ratios however when they do surface we are there to take ownership of the process and represent the interests of your employee.

Q) How does ABC monitor the program and how often do we receive information on the results?
ABC assumes an active role in monitoring and measuring the performance of the program with our quest for quality being a high priority. We establish quality controls on each function that affects the employee experience. We would review these with the insurers and make appropriate adjustments where needed. We provide stewardship reports on a quarterly basis and progress reports.